Meryl's Notes Blog
Things wordy, geeky, and webbyQuality of Experience
Tuesday, January 22nd, 2002 at 7:30 PM |Whoa! Found a gem of a site with a wealth of articles focusing on the customer experience. QualityofExperience.org has an online assessment to rate yourself against their Quality of Experience Research Report 2001.
It does have an interview with Jakob and its layout looks a lot like useit.com, but we’ll forgive them because of the useful content.
The site has book reports and links to external articles such as Organization Unveils Portal for Disabled Users. The American Federation for the Blind’s new site aims to prove to the industry that Web sites can be both attractive and accessible to people with disabilities.
The About Us begins, How often have you been frustrated by interminable downloads, irritating animation, infuriating navigation schemes and sites which crash in the night? Far too often!
Too true. Ironically, Dell’s mission statement is quoted at the top of the page, “To be the most successful computer company in the world
at delivering the best customer experience
in markets we serve” Chris and Robyn have had big problems with Dell’s service.
Yikes, just what the bookmark list needs… another one! But, it’s bookmark-worthy.
Search and archives
Get Updates
-
Categories
Archives
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
-
Other Stops
-
Connect with Meryl
-
Recommended
Sponsors
Blogroll
All Content © Copyright 1995 - 2012 Meryl.net. This work is licensed under a Creative Commons License.
Privacy Policy | Thanks to Blue Flavor and Fireside Media | Valid XHTML and CSS
1 comment
Show me a Dell customer that DOESN’T have problems with them.
Post a comment (or leave a trackback)