Comments on: EarthLink Sucks http://www.meryl.net/2002/03/20/earthlink-sucks/ Content on writing, tech, business, marketing, social media Tue, 07 Feb 2012 21:03:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Huklu http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-824855 Huklu Fri, 22 Jul 2011 16:27:48 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-824855 Yep, earthlink sucks! I can't contact friends with el email accounts any more, because el blocks other mails domain. Yep, earthlink sucks!
I can’t contact friends with el email accounts any more, because el blocks other mails domain.

]]> By: Finally free http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-810576 Finally free Wed, 29 Apr 2009 18:12:46 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-810576 Finally ditched earthlink. Tired of the connection being dropped constantly during peak times - which is most of the time in the LA area. Horrendously unbelievable phone support. The Omaha support was good, but now that's long gone. I'll probably change my card number just to keep the b*stards from continual billing. Finally ditched earthlink. Tired of the connection being dropped constantly during peak times – which is most of the time in the LA area. Horrendously unbelievable phone support. The Omaha support was good, but now that’s long gone. I’ll probably change my card number just to keep the b*stards from continual billing.

]]> By: Another Disgusted EL Customer http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-807604 Another Disgusted EL Customer Wed, 17 Dec 2008 19:30:31 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-807604 <p>I'm trying to move my DSL service from EL to a local provided. After calling EL customer service and having the DSL service terminated I've found out the hard war that EL refuses to release the DSL line which means the new provider cannot connect. And I cannot reach anyone at EL who has any knwoledge or authority. As has been posted before all you get is some useless clerk in some far corner of the world.</p> I’m trying to move my DSL service from EL to a local provided. After calling EL customer service and having the DSL service terminated I’ve found out the hard war that EL refuses to release the DSL line which means the new provider cannot connect. And I cannot reach anyone at EL who has any knwoledge or authority. As has been posted before all you get is some useless clerk in some far corner of the world.

]]> By: Earthlink user http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-807255 Earthlink user Mon, 03 Nov 2008 19:38:13 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-807255 <p>Earthlink has extremely poor service, and you have to wait onthe phone for a long time. If you do however wait it out and request reimbursement for free months they give it to you.</p> <p>But its not worth it, I've spent over 6 hours on the phone with them fixing problem after probelm.</p> Earthlink has extremely poor service, and you have to wait onthe phone for a long time. If you do however wait it out and request reimbursement for free months they give it to you.

But its not worth it, I’ve spent over 6 hours on the phone with them fixing problem after probelm.

]]> By: Julian http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-633863 Julian Sat, 12 Jan 2008 06:39:22 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-633863 <p>I am not alone! I Was a Netcom, bought by Mindspring, bought by Earthlink (EL) customer. (Mindspring wasn't too hot either.) My problems started with the original offer to move to EL. A free webcam incentive didn't work. -I learned NOT TO INSTALL ANY SOFTWARE FROM EL EARLY. EL's software inspired Spyware /adware /malware. We lifed with the dial up, except, that EL webmail had ads that, get this, would have to load prior to your being able to read your (#!@* email. I called them an they said, you'll love this, "someone has to pay for the service." -What the hell am I paying for then? Eventually, we gave up on the dial up because it was too slow, using work connections to check our mail. I called EL and asked if there was a bare-minimum plan before I quit the account forever. On-line chat person finds me Premium Mail for only 3.99 a month, $19.92 for the first year. We think about it, and yesterday I go to change my account to Premium. Problem is, I can't. I can't even find it on the web page. Luckly, I printed a page from the earlier chat session and a link was there. But I still can't change my account, chat people can only do this. So I get on chat, and get the ball rolling. Short version: takes me an hour. The web page gives one price, but the guy in India wants 50% more. I laid the language for a successful law suit and say "give me the advertized price or I will file endless complaints that will eat up EL corporate's lawyers. Whoever was on the other side of that chat hated my gust as much as I did theirs. End line from the chat guy : "Nathen A: I ahve given the Pln for $19.92." -Seems he was trembling as much as I was. -I wish vile things to befall Earthlink. Yes, EL has pushed me to the dark side.</p> I am not alone! I Was a Netcom, bought by Mindspring, bought by Earthlink (EL) customer. (Mindspring wasn’t too hot either.) My problems started with the original offer to move to EL. A free webcam incentive didn’t work. -I learned NOT TO INSTALL ANY SOFTWARE FROM EL EARLY. EL’s software inspired Spyware /adware /malware. We lifed with the dial up, except, that EL webmail had ads that, get this, would have to load prior to your being able to read your (#!@* email. I called them an they said, you’ll love this, “someone has to pay for the service.” -What the hell am I paying for then?
Eventually, we gave up on the dial up because it was too slow, using work connections to check our mail. I called EL and asked if there was a bare-minimum plan before I quit the account forever. On-line chat person finds me Premium Mail for only 3.99 a month, $19.92 for the first year. We think about it, and yesterday I go to change my account to Premium. Problem is, I can’t. I can’t even find it on the web page. Luckly, I printed a page from the earlier chat session and a link was there. But I still can’t change my account, chat people can only do this. So I get on chat, and get the ball rolling. Short version: takes me an hour. The web page gives one price, but the guy in India wants 50% more. I laid the language for a successful law suit and say “give me the advertized price or I will file endless complaints that will eat up EL corporate’s lawyers. Whoever was on the other side of that chat hated my gust as much as I did theirs. End line from the chat guy : “Nathen A: I ahve given the Pln for $19.92.” -Seems he was trembling as much as I was. -I wish vile things to befall Earthlink. Yes, EL has pushed me to the dark side.

]]> By: Jeanine Gebert http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-438951 Jeanine Gebert Mon, 10 Sep 2007 00:54:31 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-438951 <p>Earthlink continued to charge my account for 8 months after I cancelled! I switched to a new provider after being with earthlink for a very long time. they didn't cancel my account, and I didn't pay attention to my statements. {it was automatically withdrawn from my account} they could tell that I never used the service but I am sure they enjoyed scamming for the money, I WILL NEVER REFER ANYONE TO EARTHLINK, 3 of my friends have cancelled their earthlink account upon hearing of my ordeal. I will get my money back that way:)</p> Earthlink continued to charge my account for 8 months after I cancelled! I switched to a new provider after being with earthlink for a very long time. they didn’t cancel my account, and I didn’t pay attention to my statements. {it was automatically withdrawn from my account} they could tell that I never used the service but I am sure they enjoyed scamming for the money, I WILL NEVER REFER ANYONE TO EARTHLINK, 3 of my friends have cancelled their earthlink account upon hearing of my ordeal. I will get my money back that way:)

]]> By: itsnotfair2 http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-362048 itsnotfair2 Sun, 15 Jul 2007 22:33:51 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-362048 <p>As I remember correctly the Omaha Call Center was part of West Corp "onshore outsourcing solution" in which eventually replaced EarthLink's Atlanta Call Center. I guess there wasn't any justification in paying the CS/TS reps in Atlanta such a highly desirable salary of 21-27k including benefits and to lay them off?</p> <p>It was just a matter of time til everything went offshore anyway.</p> As I remember correctly the Omaha Call Center was part of West Corp “onshore outsourcing solution” in which eventually replaced EarthLink’s Atlanta Call Center. I guess there wasn’t any justification in paying the CS/TS reps in Atlanta such a highly desirable salary of 21-27k including benefits and to lay them off?

It was just a matter of time til everything went offshore anyway.

]]> By: itsnotfair http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-354534 itsnotfair Wed, 11 Jul 2007 15:33:02 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-354534 <p>Earthlink's biggest mistake ever closing the Omaha Call Center not renewing the contact and putting people jobless. Omaha provided earthlink with 5 good years of service and what do they do outsource it to overseas and close us down. Master Tech= Masterchef.</p> Earthlink’s biggest mistake ever closing the Omaha Call Center not renewing the contact and putting people jobless. Omaha provided earthlink with 5 good years of service and what do they do outsource it to overseas and close us down. Master Tech= Masterchef.

]]> By: sam http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-351762 sam Mon, 09 Jul 2007 23:43:31 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-351762 <p>Ive had similar experiences with earthsucklink. My service didnt work, tried to cancel, endless hours on the phone reexpaining everything, Finally they said send back the modem and stuff and theyd let me out of fee. I did that and now a colleciton agency is constantly calling me even after I made them tell me they would never charge me and never call me again. I am just ignoring it, I cant waste anymore time thinking about it or talking to any of their idiot people. Oh well, I'll see what happens with my credit. I thinnk I will eventually go to BBB but thats only when they are knocking on my door. Dumasses! They will not get a penny from me!</p> Ive had similar experiences with earthsucklink. My service didnt work, tried to cancel, endless hours on the phone reexpaining everything, Finally they said send back the modem and stuff and theyd let me out of fee. I did that and now a colleciton agency is constantly calling me even after I made them tell me they would never charge me and never call me again. I am just ignoring it, I cant waste anymore time thinking about it or talking to any of their idiot people. Oh well, I’ll see what happens with my credit. I thinnk I will eventually go to BBB but thats only when they are knocking on my door. Dumasses! They will not get a penny from me!

]]> By: Mike http://www.meryl.net/2002/03/20/earthlink-sucks/comment-page-1/#comment-248069 Mike Fri, 11 May 2007 22:01:54 +0000 http://meryl.net/new/2002/03/20/earthlink-sucks/#comment-248069 <p>I am currently experiencing a situation similar to many of the prior postings. I just got done chatting with their customer support. I had to reconnect to a new guy three times since my connection either kept dropping or I was just being ignored. I have not had DSL connectivity for almost a month now. I have been on the phone back-and-forth with the customer service. Each time that I call I have to start over at square one with the same basic troubleshooting scripted questions. They finally decided to make the determination that modem had gone bad and told me that they would send me one. This was three weeks ago. I called after a week had passed without receiving it, and I was told not to worry, that it was on it's way. Then the first guy I chatted with today told me that he did see that ANYTHING was being shipped out to me and wanted to walk me through the whole process of figuring out what is wrong AGAIN! I told them that unless I received that modem via overnight delivery by tomorrow, or the day after (latest), I would discontinue service and go back to Verizon. I am an Earthlink employee myself and the discount I get is just not worth this hassle. I never had this problem with Verizon. Not saying that I love Verizon, but these are just the facts.</p> I am currently experiencing a situation similar to many of the prior postings. I just got done chatting with their customer support. I had to reconnect to a new guy three times since my connection either kept dropping or I was just being ignored. I have not had DSL connectivity for almost a month now. I have been on the phone back-and-forth with the customer service. Each time that I call I have to start over at square one with the same basic troubleshooting scripted questions. They finally decided to make the determination that modem had gone bad and told me that they would send me one. This was three weeks ago. I called after a week had passed without receiving it, and I was told not to worry, that it was on it’s way. Then the first guy I chatted with today told me that he did see that ANYTHING was being shipped out to me and wanted to walk me through the whole process of figuring out what is wrong AGAIN! I told them that unless I received that modem via overnight delivery by tomorrow, or the day after (latest), I would discontinue service and go back to Verizon. I am an Earthlink employee myself and the discount I get is just not worth this hassle. I never had this problem with Verizon. Not saying that I love Verizon, but these are just the facts.

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