Making Mistakes Well

Monday, August 19th, 2002 at 2:46 PM | Category: Meryl's Notes Blog No comments

New Architect: September has an article on an important concept that I mentioned the other day, handling user errors. Google and Amazon do a smart job of anticipating misspelled words and providing the user with a helpful response instead of seemingly rude feedback like "item not found." They provide forward progress and alternatives rather than some generic sounding 404 type message.

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