Meryl.net Home About Blog Clients Services Contact

Meryl's Notes Blog

Things wordy, geeky, and webby

McAfee Battle Part II

Wednesday, October 8th, 2003 at 10:56 AM Category: Meryl's Notes Blog No comments

We contacted tech support again and now we’re spending a lot of time cleaning out the registry per these instructions. This is much more dangerous than what we did yesterday… but it’s the only way we’re going to get its claws off the computer.

Still can’t get work done since everything is on the sick computer and I’m borrowing Paul’s laptop to check email and such. I was trying to get ahead on work for one client and instead I fell behind. Just what I need the week before I return to my day job.

We finished the registry clean up and it still didn’t work. Back to tech support and they have us going in circles covering stuuff we already tried. For instance, he told us to go into regedit32 > Security > Permissions. This sounded too familiar as I did that two days ago and the steps are WRONG. Besides, we told him we already tried providing global permissions so that we could delete stuff in safe mode. Then, he sends us the instructions for booting up in safe mode. Hello!??! We just said we tried safe mode!

It’s as if we’re talking to a robot who doesn’t pay attention to our responses. We’re sick of this. Thanks to Gnomie suggestions, I am going to try a few of the registry editor programs I have. I did try Registry First Aid, but it could not get it all (understandable).

I even tried RegCleaner and JV16, but neither found McAfee-related entries. The only thing left is to remove the registry keys relating to devices, which have errored and won’t let us come within a 10-foot pole to delete them. I’ll write more details tomorrow as I am spent.

Doesn’t look like Norton’s is a good candidate based on the feedback I’ve received in yesterday’s entry.