Meryl's Notes Blog

Scroll. Don’t scroll. Stop that. I use the wheel on the top of my mouse all the time to scroll down Web pages just like Grok explains in his latest missive. I’ve make the same mistake described in the article. Though, I know it is my mistake, sites can take a few steps to prepare for it and keep the customer feeling she is always right.

Oh, and if a customer screws up something on the form, for goodness sake, don’t make the customer fill in everything again by having the form go blank. Just help her find her way to the forgotten items. The site will be less likely to lose or frustrate the customer.