There are free Usability Resource materials, some are only available in PDF. Included are several a nice, clean checklists that any process person would love. The materials are divided by stage of development: General, Analysis, Design and Evaluation.
Good Experience has an excellent article describing two scenarios in various settings - a restaurant, a dentist, and a Web site. It clearly shows why the wow factor isn’t going to have a lasting effect. Look at the restaurant example. The food was not good even though the experience gave the diners something to talk about. [...]
Hot topic in the blog world is MT users are moving to WordPress. Some started before the MT pricing hoopla and others after. It’s understandable people got upset with the pricing change, but I believe the attitude behind the backlash was unwarranted. Unlike most companies, Six Apart listened and immediately adjusted their pricing. They also [...]
If RSS and XML has you befuddled and you want information in people-speak instead of programmer-speak, Really Simple Syndication should become a such a resource. It’s fairly new, but its goal is to help users know what to do with RSS without a PhD in XML.
Weigh in with your own two pesos to: What’s the best way to secure needed publicity? And without coming across negatively? Read more in SWOT Team: Toot Your Own Horn, a weekly column in which I’m co-authoring. I enjoy it because the readers are the real authors and I facilitate what they share.
Sometimes I miss the old days… the days when a new version of a software product didn’t come out for several years. My wallet and I could keep up. It’s darn impossible now and I try not to upgrade more than every other release. Then I read what Molly had to say about her experience with [...]

