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Things wordy, geeky, and webbyTroubleshooting Word
Monday, December 6th, 2004 at 6:37 AM |Sometimes I just want to shoot darts at MS Word. It crashes often mostly due to the normal.dot file becoming corrupted. This file has the default settings for Word including the font type, font size, and the toolbars that appear on the page. I loved using WordToys, but I had to delete it because it kept crashing normal.dot. This may not be an issue for everyone, but it was for me. Sadly, I removed it.
Microsoft’s Tech Support came in handy once as I learned about a Word Troubleshooting Utility. When Word started crashing again, I realized I had not installed the utility back on my computer after having to reformat it a few months ago. It’s a valuable utility that fixes the problems to keep Word from crashing again, at least for a while.
Download the Utility. The aforementioned link has the file and instructions for installing it. It also has instructions for using the utility. 9 times out of 10, the problem is resolved with Normal.Dot Global Template. Load the utility by clicking Start > All Programs > Microsoft Office Tools > Word 2002 Support Template. The template should appear in Word with buttons for Troubleshoot Utility, Registry Options, and Autocorrect Backup.
If Word asks about macros, enable them. If nothing happens when you click on a button, you need to lower your macro security settings as they’re too strict. To do this, click on Tools > Options > Security tab > Macro Security > Select anything except High. Close Word and open the template again.
Now let’s try the most common repair. Click Troubleshoot Utility > select Normal.dot Global Template from the drop-down list > Rename > Yes. This should take care of it. Restart Word and see how it goes. If not, try the other options one by one. Try one, close and re-open Word, and see if it worked. If not, try the next option. Check Word after each change rather than implementing a bunch of changes at once.
Here’s another guide for troubleshooting problems in Word.
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Troubleshooting Word
Sometimes I just want to shoot darts at MS Word. It crashes often mostly due to the normal.dot file becoming corrupted. This file has the default settings for Word including the font type, font size, and the toolbars that appear…
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