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Marqui Help, Help

Tuesday, December 28th, 2004 at 7:49 AM Category: Meryl's Notes Blog No comments

Last week, I reported that I had trouble accessing Marqui‘s CMS help file because it keeps asking me to login. Er… I am logged in, CMS… as a guy named Dave, remember? Support has been corresponding with me on this. The first one indicated the browser may need refreshing and to:

* Confirm that you are using a recent version of Internet Explorer.
* Confirm that you have Cookies enabled.
* Confirm that you have IE Privacy set to Medium-High or less.
* Clear IE’s cache (Tools > Internet Options > Delete Files).
* Try again

Check, check, check, check, and check. Still not cooperating. I wrote a reply and got an immediate response of Marqui’s tech support holiday schedule. Closed today. I am cool with that, many businesses are closed (not mine, of course) for at least one week. However, I got a reply from tech support today. I appreciate Richard Robinson going the extra mile to respond on a day off.

He indicated there will be new and improved help documentation available on the demo accounts in January. So I will give it a look-see when it’s up.

Hello? Anyone home?

I haven’t heard from Marqui or seen someone blog on its site until Janet posted this brochure and a breakfast discussion on innovative and risk-taking marketing appeared. That’s jolly good. Still need more food… more content… more fuel.

I looked around the Marqui site and it’s well-organized. I don’t feel lost or overwhelmed. Some of the content loses me. Not sure why—lack of white space? Lack of indents? Some sentences are long for online reading. The site has headers to help with scanning, I think it needs more. The bulleted list isn’t indented.

The clients page has an impressive list, but only one has a case study. Please, sir, could we have some more? I’d like to hear more from the Marqui staff. When I started this paid blogger program, I got the impression we would hear from them and have a virtual conversation going across blogs. Instead, I feel isolated except for the few emails floating around the group.

Janet has been responsive and gave me a couple of contacts to discuss the product, but one is out celebrating a new arrival (good for him) and the other has not responded. I guess things will hop in January after the partying is over and everyone is back at work.

The others

Alan has regularly posted good stuff on the CMS. He shared a post by another feller who has questions about any CMS in general. If I worked for the company, I’d get them answered. That is the advantage of working with the blogosphere. A company gets the opportunity to see what questions need answering and clues on what needs improving.

Jon, a fellow Texan and Marqui’s pointed to Jack‘s post that is the most creative one I’ve seen to date. Like Jon says, I’m not going to spoil it.

I just posted that I changed some stuff on this site and have a few more coming. Part of the changes are thanks to a person’s feedback along with a few insults (but I focused on the fact she took the time to show the weak spots) after her first visit. I’d be thrilled if I could get more honest feedback as I can’t improve things without it. I know my site too well and don’t see the puzzles first-timers see.