Meryl's Notes Blog
Things wordy, geeky, and webbyEmail Arrives… Again… Again…
Monday, April 11th, 2005 at 5:39 AM |That’s what I call proactive customer service. P22, an type foundry, sends an email newsletter. When the company sent out its last issue, I received many copies of it. I didn’t complain because I know screw ups happen. Soon after this happened, the company sent a letter of an apology offering an explanation for those interested along with a free font for downloading. Excellent lesson in turning a bad situation into a good one.
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