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Sidekick Kicks … and Aggravates

Thursday, June 9th, 2005 at 6:19 AM Category: Meryl's Notes Blog No comments

I’ve been using the Sidekick II since late 2004 and I’m pleased with it. It has one huge annoyance, however. T-Mobile wants to get as much money as it can from your calls… so it made it easy to “accidentally” dial someone’s number. I am serious.

TWICE I was working to send an SMS to a friend and it dialed instead. Before I realized it, she answered and I’ve been charged with one minute. Granted, the charge for a one minute call is small, but if enough users have accidents, it adds up. After all, it’s happened twice. And it feels silly to contact them about a charge less than 50 cents.

But since this happened twice, I went ahead and contacted customer service (gee, T-Mobile makes it tough to find the contact information when you’re logged in).