Meryl's Notes Blog

While cleaning out a desk that the whole family dumps its stuff on, we found an Old Navy gift card. Who knows how long we’ve had it, so we had no idea how much was on the card. The back of the card says you can call a toll free number to find out the balance. Me, always avoiding a phone call when possible, decided to go to the Web site to see if it was possible to check it online.

When I arrived on the Old Navy site, I looked at all the options — header and footer. I tried “Old Navy Credit Card” though I knew this wasn’t a credit card. Wrong place. Back to the home for another shot. Selected “Customer Service” and found “GiftCard Info.” That was it. It asked for the card number and a four-digit code, which was accompanied with an image showing where to find the code.

The four-digit code took thinking. In the lower-right hand corner of the card were three characters and four characters (a space between them). But the image looked like it was pointing to the Ref No, but it was hard to read. The Ref No. had a black and gray covering. I wondered if I was supposed to scratch it off or not. Nothing on the card or on the site indicated to do so. Taking the risk, I scratched it and ta-da, a four-digit code appeared. Entered it and it worked.

Was this too much work? Did I get lucky with “Customer Service” or would you look there too? Could the site be designed better? What do you think?

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