“Hornstein’s survey found that in 2005 only 42% of companies responded within 24 hours, down a full third from a high of 63% in 2002.”

Awful. I make it a policy to respond to business emails within 24 hours. I might miss on occasion, but it is generally not the first email.

I received an email that someone would get with me within a week. I wrote back in a week saying that nobody has responded. I got an identical email to the second one. One week later, I wrote again saying that I’m getting angry now and I want a response immediately. I received yet another IDENTICAL “we’ll contact you within a week” email.

Finally, last week I wrote, “I am now past angry and I want you to pick up the machine and give me a full refund”.

I recieved notifcation today that they’re sending UPS to pick it up.

Yahoo!

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