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In his previous book, QBQ! The Question Behind the Question, John G. Miller shows how to change our thinking by asking questions in a different way. In Flipping the Switch, Miller provides more examples on how to ask questions to hold ourselves accountable in work and life. Doing this leads to five advantages Miller calls the Advantage Principles:

• Learning

• Ownership

• Creativity

• Service

• Trust

The book takes only an hour to read and quickly pulls someone out of the doldrums and changes them into a ball of energy, hence Flipping the Switch. Asking QBQ helps us avoid becoming defensive and pointing fingers and changes a person’s thinking from “It’s her fault” to “How can I fix this?”

This follow-up book divides the examples into the five advantage principles to demonstrate how each principle works. It’s not necessary to read QBQ! before reading this one as the concept is easily recaptured, but QBQ! is also a fast and enjoyable read and seeing more examples gives you more ideas on how to ask the question in a different way.

Whenever you feel down or frustrated, grab this book and get instantly energized, ready to tackle anything that comes your way. While reading the book, I had a situation with my daughter. My husband was getting angry about it while I remained calm and asked QBQ questions.

Changing habits usually doesn’t happen quickly, but QBQ can. Spend one hour with this book and save hours of needless aggravation and wasted time on handling things the wrong way.

Title: Flipping the Switch… : Unleash the Power of Personal Accountability Using the QBQ!
Author: John G. Miller
Publisher: Putnam Adult
ISBN: 0399152954
Date: December 2005
Format: Hardcover
Pages: 144
Cover Price: USD: $19.95 Amazon: $13.57