Comments on: T-Mobile Customer Service http://www.meryl.net/2006/08/t-mobile-customer-service/ Content on writing, tech, business, marketing, web design. Thu, 20 Nov 2008 07:45:29 +0000 http://wordpress.org/?v=2.5.1 By: jeremy http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-609288 jeremy Wed, 26 Dec 2007 21:54:08 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-609288 <p>it doesnt matter which service provider you chose, if you somehow break your cell phone t-mobile(or others) cannot transfer your games or ringtones over to your new cell phone, it is impossible. dont yell at them over it, if you become irate it will be recorded for future calls and then they will be less likely to give you bonus minutes and other perks for being with t-mobile. Treat your Mobile phone like an investment. take care of it and protect it, just like you would with a car or your house.</p> it doesnt matter which service provider you chose, if you somehow break your cell phone t-mobile(or others) cannot transfer your games or ringtones over to your new cell phone, it is impossible. dont yell at them over it, if you become irate it will be recorded for future calls and then they will be less likely to give you bonus minutes and other perks for being with t-mobile. Treat your Mobile phone like an investment. take care of it and protect it, just like you would with a car or your house.

]]> By: Mario http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-357388 Mario Fri, 13 Jul 2007 05:54:45 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-357388 <p>It clearly states when you purchase the ringtone it's a one time charge to download the content to that specific device. Please read before you hit accept in the future, it will avoid stress and confusion.</p> It clearly states when you purchase the ringtone it’s a one time charge to download the content to that specific device. Please read before you hit accept in the future, it will avoid stress and confusion.

]]> By: WIldfire http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-321829 WIldfire Sun, 24 Jun 2007 22:24:43 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-321829 <p>The reason why they can't send your sidekick II ringtones back to you is not because of T-Mobile but there are several flaws in the device and it won't allow them. They might be able to credit you for them but the system will not let us send you those ring tones. Try calling back again and ask for those ringtones to be credited so that u can download them again or get some new ones</p> The reason why they can’t send your sidekick II ringtones back to you is not because of T-Mobile but there are several flaws in the device and it won’t allow them. They might be able to credit you for them but the system will not let us send you those ring tones. Try calling back again and ask for those ringtones to be credited so that u can download them again or get some new ones

]]> By: steve http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-131305 steve Fri, 02 Mar 2007 01:02:27 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-131305 <p>Sorry, on phone upgrades purchased content is not resent. Some customers upgrade phones yearly. Could you imagine the amount of resends we would have to do over, lets say, a 10 year period?</p> <p>No wireless provider has a free content resend policy on equipment upgrades. So if you really think the grass is greener on the other side, well you might want to think again.</p> <p>And with over 25,000,000 customers of course we are going to have complaints. Can't please 'em all the time.</p> Sorry, on phone upgrades purchased content is not resent. Some customers upgrade phones yearly. Could you imagine the amount of resends we would have to do over, lets say, a 10 year period?

No wireless provider has a free content resend policy on equipment upgrades. So if you really think the grass is greener on the other side, well you might want to think again.

And with over 25,000,000 customers of course we are going to have complaints. Can’t please ‘em all the time.

]]> By: Meryl.net » Blog Archive » T-Mobile Spotty Service http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-34018 Meryl.net » Blog Archive » T-Mobile Spotty Service Mon, 27 Nov 2006 12:23:31 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-34018 <p>[...] A couple of hours later, another email arrives. I’ve copied the note at the end of this post so you don’t get bored with the standard response. Here’s another post on T-Mobile Customer Service with links to other blog posts. [...]</p> [...] A couple of hours later, another email arrives. I’ve copied the note at the end of this post so you don’t get bored with the standard response. Here’s another post on T-Mobile Customer Service with links to other blog posts. [...]

]]> By: John V. in Georgia http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-7577 John V. in Georgia Mon, 21 Aug 2006 01:27:52 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-7577 <p>I decided to return my T-mobile phones, after expierencing very poor reception. They informed me there was three modifications done since I recieved my phones and all my problems will be solved with these new phones. They sent us three phones for a trial period. After recieving the unwanted phones we discovered they would not work in our subdivision. Therefore, I returned the phones. They returned one of them stating it had water damage and I would have to pay $200.00. The phone did work (in a few square miles of our city)for the few days we had them and returned them in the same condition we got them. We were decieved into getting them in the first place and now they want us to pay for their inferior phone service. With our new phone company we get better coverage and more minutes at the same price.</p> I decided to return my T-mobile phones, after expierencing very poor reception. They informed me there was three modifications done since I recieved my phones and all my problems will be solved with these new phones. They sent us three phones for a trial period. After recieving the unwanted phones we discovered they would not work in our subdivision. Therefore, I returned the phones. They returned one of them stating it had water damage and I would have to pay $200.00. The phone did work (in a few square miles of our city)for the few days we had them and returned them in the same condition we got them. We were decieved into getting them in the first place and now they want us to pay for their inferior phone service.
With our new phone company we get better coverage and more minutes at the same price.

]]> By: Meryl http://www.meryl.net/2006/08/t-mobile-customer-service/#comment-6966 Meryl Tue, 15 Aug 2006 12:31:31 +0000 http://meryl.net/2006/08/07/t-mobile-customer-service/#comment-6966 <p>Cell phone upgrade costs making for heated discussions:</p> <p><a href="http://redtape.msnbc.com/2006/08/sneaky_fee_aler.html" rel="nofollow">MSNBC article</a></p> <p><a href="http://cellphoneforums.net/nextel/t190751-upgrade-charge.html" rel="nofollow">Cell phone forums</a></p> <p><a href="http://www.howardforums.com/showthread.php?threadid=922681" rel="nofollow">Howard Forums</a></p> <p>Is this how we create loyal customers? Here's a look at <a href="http://www.trac.org/news/2006/tracnotes-vol-4-32.html" rel="nofollow">what the providers are doing</a>.</p> <p>Still hanging on to an <a href="http://money.cnn.com/2006/07/31/news/companies/cingular.reut/index.htm" rel="nofollow">old phone</a> to avoid paying more? Might not be able to do much longer...</p> <p>Links from <a href="http://www.poynter.org/column.asp?id=2" rel="nofollow" rel="nofollow">Al's Morning Meeting</a></p> Cell phone upgrade costs making for heated discussions:

MSNBC article

Cell phone forums

Howard Forums

Is this how we create loyal customers? Here’s a look at what the providers are doing.

Still hanging on to an old phone to avoid paying more? Might not be able to do much longer…

Links from Al’s Morning Meeting

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