Comments on: Customer Service for Home Projects http://www.meryl.net/2007/01/18/customer-service-for-home-projects/ Content on writing, tech, business, marketing, social media Fri, 10 Feb 2012 01:21:37 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: SnoPig http://www.meryl.net/2007/01/18/customer-service-for-home-projects/comment-page-1/#comment-140634 SnoPig Wed, 07 Mar 2007 18:19:49 +0000 http://meryl.net/2007/01/18/customer-service-for-home-projects/#comment-140634 <p>I'm just looking for a place to post a complaint about Verizon and this looks like it. They don't support their phones. I live out in the sticks - 2 hrs from a Verizon store. My phone $450 PDa phone dies and wont' take a charge. It's real easy, its either the battery or the charger. Verizon central won't let me mail the phone to them for their service guys to check out. My wife makes the drive to the store 2 hrs away and guys there won't put it on a charger to test it. Instead they start pushing a new phone instead. She comes back, mission un-accomplished. I call another store in the distant metro area. They say, yes, they can service the phone, but I can't mail it to them. I have to bring it in. Well, great balls of fire! Are they afraid I'm the Uni-bomber?. I'm not scheduled into that area for another month. Then I find a Verizon store that CAN service it, and WILL accept it mailed in. Halleluja! They tell me that if the battery has failed, it cannot be replaced. What kind of garbage is this? Sell a $450 with a battery that cannot be replaced? I tell Verizon customer service is "el stinko".</p> <p>If you are customer of Verizon's you are at the mercy of MBAs with razor sharp horns and tails tipped with cattle prods lashing to and fro.</p> <p>I belive that these Verizon devils (and hordes of other MBAs) rely upon inertia as a marketing strategy. I'm switching to Sprint, I'll get a better PDA phone for $100 and an equivalent contract.</p> <p>Let's take a solemn oath together, "To defend my family, my friends, and consumers everywhere, I, (your name here) vow to dump any company I am unhappy with, even if the competition appears little or no better. I promise to view upstart companies favorably as fresh and healthy competition to entrenced abusers of consumers. I promise to purge any feeling of comfort I feel regarding any brand image that I cannot credit to personal experience with that brand's service or product. And, I will shout out on the internet my dissatisfaction with any brand, company, product or service that annoys, injures, robs, or defrauds me in anyway, minor or major."</p> <p>SnoPig</p> I’m just looking for a place to post a complaint about Verizon and this looks like it. They don’t support their phones. I live out in the sticks – 2 hrs from a Verizon store. My phone $450 PDa phone dies and wont’ take a charge. It’s real easy, its either the battery or the charger. Verizon central won’t let me mail the phone to them for their service guys to check out. My wife makes the drive to the store 2 hrs away and guys there won’t put it on a charger to test it. Instead they start pushing a new phone instead. She comes back, mission un-accomplished. I call another store in the distant metro area. They say, yes, they can service the phone, but I can’t mail it to them. I have to bring it in. Well, great balls of fire! Are they afraid I’m the Uni-bomber?. I’m not scheduled into that area for another month. Then I find a Verizon store that CAN service it, and WILL accept it mailed in. Halleluja! They tell me that if the battery has failed, it cannot be replaced. What kind of garbage is this? Sell a $450 with a battery that cannot be replaced? I tell Verizon customer service is “el stinko”.

If you are customer of Verizon’s you are at the mercy of MBAs with razor sharp horns and tails tipped with cattle prods lashing to and fro.

I belive that these Verizon devils (and hordes of other MBAs) rely upon inertia as a marketing strategy. I’m switching to Sprint, I’ll get a better PDA phone for $100 and an equivalent contract.

Let’s take a solemn oath together, “To defend my family, my friends, and consumers everywhere, I, (your name here) vow to dump any company I am unhappy with, even if the competition appears little or no better. I promise to view upstart companies favorably as fresh and healthy competition to entrenced abusers of consumers. I promise to purge any feeling of comfort I feel regarding any brand image that I cannot credit to personal experience with that brand’s service or product. And, I will shout out on the internet my dissatisfaction with any brand, company, product or service that annoys, injures, robs, or defrauds me in anyway, minor or major.”

SnoPig

]]> By: Meryl http://www.meryl.net/2007/01/18/customer-service-for-home-projects/comment-page-1/#comment-73302 Meryl Fri, 19 Jan 2007 13:48:11 +0000 http://meryl.net/2007/01/18/customer-service-for-home-projects/#comment-73302 <p>Interesting. I read an <a href="http://www.dallasnews.com/sharedcontent/dws/bus/ptech/stories/DN-fiosreview_19bus.ART.State.Edition1.1cbd386.html" rel="nofollow">article</a> (may require registration) in <em>The Dallas Morning News</em> this morning where its writer had a bad experience with Verizon. However, his situation was different... Verizon was in the middle of installing FiOS in his neighborhood. Somehow the company turned off his DSL AND phone service! Three weeks without DSL. I don't know how I could survive that and my daughter pleading with me to get it working.</p> Interesting. I read an article (may require registration) in The Dallas Morning News this morning where its writer had a bad experience with Verizon. However, his situation was different… Verizon was in the middle of installing FiOS in his neighborhood. Somehow the company turned off his DSL AND phone service! Three weeks without DSL. I don’t know how I could survive that and my daughter pleading with me to get it working.

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