Tuesday, December 18th, 2012 at 9:25 AM
When I had thumb surgery in 2008, I invested in voice recognition software to try to get work done. I spent most of the time fighting and correcting the Dragon Naturally Speaking. The one good thing that came out of the maddening experience was this funny speech-to-text software post.
Despite having little hope in software to help me while I recover from arm surgery, I figure it wouldn’t hurt to try the software that came with Windows 7. At least, I wasn’t throwing money away like I did with Dragon Naturally Speaking. Folks said that speech recognition apps had improved in the last few years.
Well, not in my case.
I completed the training tutorial and had a few shouting matches. My husband must’ve thought I went bonkers when he heard me yelling at the laptop.
I spoke slowly and put on my best speech forward. The crossed out text is what the software thinks I said. What I actually said appears in [brackets]. Here are the sound files of my dictating this letter: [original .wma] [converted .mp3]. Do I really sound like that?
Dear Voice Recognition Software, [During world recognition that when]
Next three [Let's see] how you do. Are you any better than one can not to write [Dragon Naturally] Speaking brown to the than eight [from 2008]? What are you dress adding [Or are you just as] temperamental?
Oon Caplan on my mother [I'm having ulnar nerve] (Aside: would you believe my maiden name is Kaplan?) decompression star Julie on [surgery] on my right arm on Tuesday, in king, to do a one to [December 18, 2012]. I don’t know how number that were the people were [long it'll be before] I can type halfway do badly the end of period. [decently with two hands].
away from [grateful] that I have horrendous and a burned rest am a newcomer accident [two hands and a voice even though it's not the clearest one]. Thank you for less than 10 listening.
I spent another 10 minutes trying to spell my name. “R” gave me the biggest fit. I knew it was my weakest letter, so I tried telling it “R and in rabbit. R as in read” It interpreted that as a, i, and y. Seriously — Navarro? Meryl? Na-va-ro? Meh-ril? Do they sound anything alike?
“Two” from “two hands” changed the paragraph heading to header 2: big, bold, light blue. It was a 10-minute battle of wills trying to fix the paragraph formatting and telling the app I wanted to write “two.”
I’ll be getting an upgraded smartphone soon with voice recognition capabilities. Wanna bet that Siri and I won’t get along?
What’s your experience with voice recognition software?
Tuesday, April 26th, 2011 at 2:57 PM
Being your own tech support person speeds up fixing the problem. While you’re not the expert in whatever fails to work the way you expect it, many companies have set up self-help systems anyway or they’ll ask if you did this ‘n that. So trying to solve the problem — or narrow it — can save you time as you’ll have the answers to standard tech support questions.
Photo from sxc.hu user laser
Tech support often follows a script. You contact them to report a problem. “Is it plugged in?” “Is it turned on?” They’ll continue down the list from the simple to the complex depending on your answers. Think of it like a flow chart: if yes, go this way. If no, go that way.
These steps are not in a specific order as different problems call for different approaches. The 10 steps will solve the most common problems.
- Reboot or shut down/turn back on. This works for almost every computer, accessory, mobile device and other electronics. When my digital video recorder (DVR) freezes or acts weird, I shut it down and turn it back on. This solves the DVR’s problem 99.99 percent of the time. We had to call the service provider once or twice in all these years. With laptops and PCs, try to shut down the computer before rebooting. Sometimes it can take a long time to shut down. Go do something else for a while and if the computer looks frozen, then turn it off. Wait a few minutes before turning it back on. I had a monitor acting weird (the other was fine) and asked my husband about it. He told me to turn it off and back on. (I can’t believe I didn’t even think of this.) It worked. I had never encountered this problem and sometimes we overlook the obvious.
- Run and update your anti-virus (daily) and anti-spyware software (weekly). I know plenty of successful professionals who don’t have their anti-virus applications automatically checking for updates on a regular schedule (more than once a day). Sometimes a situation requires turning off the anti-virus app and people forget to turn it back on. They forgot they turned off the software and never turned it back on. Most standard anti-virus apps run a full-system scan at least once a week. Make sure yours does.
- Check cables and switches. The cable on my printer sometimes falls out. (The cable is barely long enough.) So first thing I do when printer doesn’t turn on — check that cable. My son has a laptop that only works if plugged in because the battery is dead and not worth replacing. He said the laptop wasn’t working. It was the surge protector where he had it plugged that was turned off.
- Go to manufacturer and developer websites. Manufacturer and developer websites often have forums, Q&As, support pages, knowledgebases and documentation with common problems and their solutions.
- Search the problem. Some of us forget that people experience the same problems and post them somewhere outside of the developer or manufacturer website. Look at this post I did in 2008 that solves the problem of the mouse not working in Microsoft Word. Notice the latest comment is a couple of months old. This is a three-year-old post. It’s tempting to ask a blogger, writer or expert for help. They won’t all respond or take the time to help because they get many requests like yours. They’re not trying to be rude, but they have jobs to do plus they are thinking “Let me Google that for you.” Be specific as possible in your search by entering error messages (if you get one) and the name of the application. Copy the error message or take a screen shot.
- Know how to save, export and import files in different formats. Many people emailed me when Office 2007 came out because they couldn’t open the .docx, .xlsx and .pptx files. Two solutions: Have the sender save these files as .doc, xls and ppt, and download the free Office file converter from Microsoft. Make “File > Save as” your friend. Thankfully, we’re seeing more standard formats like CSV files and ical, which you can import into Outlook, Gmail, Apple Address Book and more. Also find a resource (search for them — many free ones out there) that lets you save files into Adobe Acrobat (.pdf) format because the reader is free and everyone can open and view them.
- Narrow down the causes. A new tablet kept posting a notification that the new microSD card may be corrupted. I looked for a microSD card reader so I could test it out to rule out the possibility it was a bad card. Two of my readers were broken! Luckily, I found one and it confirmed the microSD card worked. I also verified there were no files on it. If it had files, I would transfer them somewhere else for safekeeping before reformatting the card. Problem solved. No more notifications.
- Uninstall and reinstall. After trying everything, remove and reinstall the app unless it’s something big like an operating system. First, back up your data files to a safe place.
- Test it on another computer or app. A client’s website looked weird in Firefox. Rather than panicking thinking the client’s website had a serious problem, I checked the website in other browsers and it showed up fine. The problem was a small one (it would’ve been a biggie had it happened on all browsers).
- Backup and sync all data. I have a stand-alone external drive that holds a backup of all my computer data AND I also backup to a cloud service. The cost of various backup solutions have gotten cheaper so there’s no excuse for not having a backup. Remember to backup your devices, too.
Solving the problem on your own saves time, avoids sugary sweet scripts thanking you for being a valued customers and how they want to help you or waiting for someone to respond to your call or email. Even if you can’t find the answer, you have a list of steps you’ve taken and can get through the script faster.
What tech support tricks do you have?
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