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1-800-WasteMyTime
September 26th, 2007 |I look forward to reading Mary Roach’s humorous Reader Digest column in every issue. The column reflects on things she runs into in life that many of us can relate. In the June 2007, she shares her experience in calling tech support regarding the Windows setup CD. Her computer crashed and it needed the setup [...]
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Health and the One-Person Business
March 12th, 2007 |I haven’t been too lucky in terms of health lately. I got the flu shortly before a major family event. Then something hit me over the past weekend, but the symptoms were all over the place. I listen to the body and rest, but it doesn’t keep the guilt away when you’re a one-person business. [...]
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How to Have Remarkable Customer Service
March 1st, 2007 |Joel on Software has an excellent article that gives seven steps to remarkable customer service. Joel shares the things he learned about customer service that gets people to “remark” or talk about it. He makes a very important comment about doing two things when fixing any problem. One, fix the problem. Two, resolve the problem so [...]
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Franchises Aren’t Consistent
January 5th, 2007 |Most of you probably went to a restaurant where the food and service was excellent. But then you go to another location of the same restaurant and it was a disaster. Franchising is complicated as some require their chains to do everything the same while others have more leeway by owner. A pizza buffet chain opened [...]
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Online Customer Service
May 23rd, 2006 |Carter Bloodcare rules. I donate blood on a regular basis, or try to anyway. Carter makes it easy to set up an appointment as it can be done online. The donation appointment form, however, doesn’t play nice with Firefox. No biggie. I’d rather use IE than to navigate a recording to schedule an appointment. You [...]
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Consumer Complaints
December 21st, 2005 |At a time when shopping is big as well as returning items, we find items that don’t work or live up to our expectations. Rather than just complain, do something about it. It might surprise you. I bought two Miss a Kits and the pen didn’t work on either one. I wrote the company about [...]
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