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  • Twitter Barely Flitters

    May 27th, 2008 | Tags: feedback, marketingprofs, pownce, support, twitter

    I haven’t bothered much with Twitter (not linking on purpose — it’s very sick) lately because it’s in a deep funk. Today, you couldn’t page through conversations, see “Twitter exceeded” messages, or have the annoying bird greeting you with another “It’s down” message. Many of us have submitted suggestion after suggestion (and plenty of obvious ones [...]

  • 4 Steps for Dealing with Mistakes

    April 7th, 2008 | Tags: evaluations, feedback, review, services

    For freelancers and solopreneurs, making a mistake on a task compares to a corporate employee receiving bad performance review. Facing mistakes — no matter how small — as a freelancer comes harder than those made as a corporate employee — and I’ve worked on the other side. The other side includes working for the [...]

  • 4 Things to Ask Your Customers

    November 8th, 2007 | Tags: feedback, testimonials

    Three Things Your Customers Won’t Tell You Unless You Ask offers excellent advice to help you improve your business and relationship with your clients. Here are the three things from the Freelance Folder entry and I add a fourth because it ensures your business receives effective testimonials: Why Do You Enjoy Being [...]

  • How to Handle Criticism

    May 23rd, 2007 | Tags: Business, feedback, Writing

    Lifehack had me thinking about handling criticism. As a one-person business with no manager to meet with me to discuss performance goals and progress, I must rely on my clients for feedback. They’re essentially my managers. On occasion, I e-mail a client requesting feedback. I explain that I want to serve him or her better in [...]

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