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Twitter Barely Flitters
May 27th, 2008 |I haven’t bothered much with Twitter (not linking on purpose — it’s very sick) lately because it’s in a deep funk. Today, you couldn’t page through conversations, see “Twitter exceeded” messages, or have the annoying bird greeting you with another “It’s down” message. Many of us have submitted suggestion after suggestion (and plenty of obvious ones [...]
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Help Customers Help Themselves
September 19th, 2006 |More and more businesses are adding tech support reporting features, knowledgebases and expanding frequently asked questions — including businesses whose core business doesn’t include technology. Michael Port, author of Book Yourself Solid, has a tech support-like reporting tool — the kind of tool you expect to find on web server hosts and software development companies. Michael [...]
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