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The FAQ on FAQ
May 10th, 2007 |Jonathan and Lisa Price have a nice article on writing FAQ and covered many points that we may not think about. For instance, if you have a large site — you might want to show the FAQ or Help that’s relevant to the page users are on rather than give them the whole thing to [...]
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Forgotten Login Passwords
October 12th, 2006 |“Forgot password?” should be instant. The site should simply request the user to enter the email address and immediately let the user know if the email address is in the system or not. Otherwise, you could lose out on ordering opportunities. We tried to order dinner online and Paul (SO) forgot his password. He entered the [...]
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Wanted: Managing Editor for Premier Web Design Magazine
April 28th, 2006 |“Digital Web Magazine seeks a volunteer with mighty fortitude, a fearless heart and a sense of humor to take on the role of Managing Editor. Developing and executing a content strategy for DWM is central to the role. If you’ve got a love for the Web, a visionary mind and a facility for language, we [...]
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Checkout Pages
February 16th, 2006 |Have you ever abandoned a shopping cart during the checkout stage — other than to find out the price (like Amazon says to add to basket to find out price)? I’m sure I have, but the reasons why are not coming to me at the moment (call it human virus-infected memory syndrome — no worries, [...]
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Macromedia Is No More… Adobe Takes Over
December 8th, 2005 |It’s official. Macromedia is no more as Adobe has engulfed it. The Flash on the the site formerly known as Macromedia says “Adobe and Macromedia are now one.” The site also has the Adobe logo along with the tagline of “Formerly Macromedia.” So what does this all mean for customers? Timothy Gray [Link: Chris ] posted [...]
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The Importance of Obvious Site Links
November 22nd, 2005 |Over the weekend, I browsed a Web site that had a multi-parter article. I clicked on the Next button and nothing happened. First, I thought it was my sick mouse (it isn’t clicking well), but I looked closer and saw the cursor didn’t change from the arrow to the pointer. So I clicked on the [...]
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Print This and Use It
November 15th, 2005 |Almost two years ago, I wrote an entry on five common site annoyances. Douglas emailed me about the entry, specifically the “Print This and Use It” annoyance. He gave me food for thought. Maybe it’s not as big as an annoyance as I originally thought. After all, children can get a diversity of pictures to [...]
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Designing Mobile Web Sites
November 8th, 2005 |While designing with XHTML and CSS makes a site more accessible for those with mobile devices and screen readers, it’s not the most effective way to design mobile sites. As more customers access the Web through the small screens of their cell phones and PDAs, businesses are beginning to develop Web pages specifically for these devices. [...]
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World Usability Day
November 3rd, 2005 |The Accessibility Channel is keeping busy for the first World Usability Day. The channel says, “it’s going to be a 24-hour, round-the-world webcast featuring dozens of accessibility experts, policy developers, and advocates for universal design. “You will be able to see and hear these presenters on any Windows PC with a broadband connection, and communicate with [...]
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World Usability Day — Fixing What’s Broken
November 2nd, 2005 |We have a day or holiday for everything now including usability. November 3 is World Usability Day, which is about to start as it’s Thursday in New Zealand. Its purpose is to promote the importance of making things easy to use. If my toaster oven breaks today and I buy another one, I won’t likely [...]
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