Resumé
Professional Experience
meryl.net
Writer, Editor, and Copywriter
Plano, TX
05/00 - present
- Writer, editor, copywriter, and expert for online and offline publications including AbsoluteWrite, The Dallas Morning News, Digital Web Magazine, eNewsletter Journal, Geek.com, InformIT, Lockergnome, PC Today , theFunniest, Shavlik's The Remediator Security Digest, Webreference, and more.
- Book editor, reviewer, and expert for glasshaus, New Riders, Sams, WROX publishers, and others.
- Editor, copywriter, consultant, and expert for InternetVIZ.
- Technical Assistant for online MS program (2004 - present) and Web Design Multimedia course at New York University (2000-2002).
- Researcher for Marketing4Profit.
- Publicity chair for non-profit organization.
- Editor and writer for newsletter for various nonprofit organizations July 1999 - 2004.
- Web design consultant for Uwdigital, clients, and nonprofit organizations (1995-2001).
SBC Services, Inc. (Long Distance)
Process Manager and Technical Writer
Richardson, TX
08/98 - present
- Design and deploy software development lifecycle processes, process tools, and process improvements for long distance software application.
- Manage process teams consisting members from the management, release management, development, quality assurance, requirements, training, tables, and production teams.
- Map new and baselining existing software development life cycle process documentation to support CMM (Capability Maturity Model) framework including implementation of Software Subcontract Management process.
- Manage and conduct training programs.
- Write and edit online help, job aids, practice cases, and modules for telecommunications system.
GTE Network Services
Product Manager
Dallas, TX
03/98 - 08/98
- Managed new product roll out, promotions, distribution channels, and advertising for paging products leading to increased revenue.
- Evaluated existing processes and programs and making necessary changes resulting in savings over $300,000 per year.
- Reviewed vendor performance and pricing to ensure compliance with requirements.
GTE Communications Corp. (Long Distance)
Business Analyst
Irving, TX
01/97 - 03/98
- Managed development, enhancement, and process improvement of GTE Long Distance business applications processes from point of order entry to billing contributing to growth of over one million customers in less than two years of operation.
- Managed direct marketing sub-team project implementation activities ensuring product implemented without errors.
- Ensured new product or service met marketing requirements.
- Managed support team responsible for coding, testing, and channel preparation activities for all product and campaigns.
CIBER, Inc.
IT Consultant
Dallas, TX
011/95 - 01/97
- Developed and implemented test, test process, and project plans for customer and system requirements ensuring they meet client information systems needs.
- Successfully performed system tests, parallel tests, functional tests, and UAT tests for GTE's new billing system.
- As an expert, ensured new system met all requirements including GTE, telecommunications industry, customer, and user requirements.
Federal Aviation Administration
Program Analyst
Washington, DC
07/92 - 09/95
- Managed contracts, budget of $400,000, and evaluations of distance learning program related projects affecting over 50,000 FAA employees and external organizations leading to launch of four pilot courses and increased program interest through volunteer and budget contributions.
- Wrote articles and brochures on distance learning program.
- Performed business process modeling using software resulting in blueprints for future personnel system.
- Developed promotional videotape at 50% cost savings.
- Ensured reengineering team on track with tasks and resolved deadline challenges.
- Purchased new office computer software and hardware at cost savings.
- Provided computer solutions, training, and expert advice.
Technical Knowledge
Apache, CSS, Dreamweaver, FTP, HTML, JavaScript, MS-Office, MS-Project, MS-Publisher, PERL / CGI, Photoshop, PHP, RoboDemo, RoboHelp, UNIX, Visio, and others.
Education
New
York University
Internet Technology Certificate
December 2000
The American University
BA in Education, 1992
Washington, D.C.
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